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Publication Date: 09 February 2010
Arthritis Care formally received the Quality Standard Accreditation for its Helpline service at a reception hosted by British Telecom for The Helplines Association (THA).
Their host was Douglas Johnson-Poensgen, vice-president for business development at BT Global Services.
Giving the award, Pip Jaffa, THA trustee and chief executive of the Parents Advice Centre, reminded the audience that Arthritis Care's Helpline is really two Helplines in one.
The generic Helpline service and Arthritis Care's unique The Source line, which supports parents and families of children diagnosed with arthritis. It also supports young people (aged 15 to 25) with arthritis.
On receiving the accreditation, Helpline Manager, Jo Cumming, said: ‘I’m proud to accept this on behalf of the Helplines Team who are dedicated to ensuring that people living with arthritis get the best possible help and support.'
The Source is celebrating nine years of providing vital support to thousands of parents facing the trauma and uncertainties of their child having a difficult diagnosis.
The Helpline is a free, confidential service which is open to anyone affected by arthritis. You can contact them between 10am – 4pm Monday to Friday on freephone 0808 800 4050 or by emailing Helpline@arthritiscare.org.uk
