Feedback

Arthritis Care is committed to providing the highest possible quality of service across all of our work and we’d like to hear from you if you want to provide feedback or feel that we haven’t got things right.

Feedback and comments

If you would like to contact us with a compliment, comment or concern on any aspect of our work, you can email us at feedback@arthritiscare.org.uk

Call 020 7380 6540 or write to us at:

Supporter care team
Arthritis Research UK
Copeman House, St Mary’s Court
St Mary’s Gate
Chesterfield S41 7TD

How to make a complaint

You are encouraged to raise any complaints directly with the subject of your complaint. If the informal approach does not resolve your issue or you would prefer to make a formal complaint, please follow these steps:

1. Please read the full complaints policy before submitting the complaint:

2. To post your complaint write to:

Supporter Engagement Manager
Arthritis Care
Floor 4, Linen Court
10 East Road
London N1 6AD

3. To email your complaint send the complaint form listed at the end of the complaints policy to feedback@arthritiscare.org.uk

How we will respond

Your complaint will be acknowledged as soon as possible and usually within five days of receipt and you will be advised of the name of the person dealing with your complaint and also updated on progress.

If you are dissatisfied with the outcome of your complaint you can submit an appeal. You will be advised of the outcome within 21 days of the date of submission. 

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