About our Helpline
Our Helpline service has been accredited by The Helplines Standard as a member of the Helplines Partnership. This means that we are committed to high standards of quality and offer a professional service.
How do I know I will get what I need?
We regularly review the service we offer, and are always striving to improve and develop the Helpline. In our most recent survey (2015):
- 90% of callers said the information was useful
- 98% of callers said the Helplines addressed their concerns well
- 92% of calllers said that they would recommend the service to others
If you would like to feedback on your experience of contacting the Helpline, please email firstname.lastname@example.org
Who will I speak to?
You can be sure you will speak to someone who understands, because each member of the team has experience of living with arthritis or another long-term condition or has close links with someone who has arthritis. The team are trained and have extensive knowledge of different types of arthritis and are updated regularly on new developments. So if there is something in the news that you want to ask about they will be able to help.
What happens when I get in touch?
If you call, write or email us you will receive support that is tailored to your needs. The team member will listen and give you balanced information and personal support. If appropriate, they will send you a personalised pack of information for you to read in your own time. You are welcome to get in touch again with any further questions you may have.
From time to time we will ask you if it is okay for someone to listen to the call for training purposes, please feel free to say no if this is not what you want to happen. Although that person will be bound by confidentiality it is your comfort and peace of mind which is paramount to us. Read our confidentiality policy.